Privacy Policy

Effective Date: 12/22/2025

At AnchorPoint Counseling, PLLC, we are committed to protecting your privacy and safeguarding your personal information.

This Privacy Policy explains how we collect, use, and protect information gathered through our website, services, and electronic communications, including text messaging.

Information We Collect

We may collect personal information that you voluntarily provide, including:

Name
Phone number
Email address
Information submitted through contact forms
Appointment requests or service inquiries

We may also collect limited technical information automatically through website analytics tools, such as IP address, browser type, and pages visited.

How We Use Your Information

Information collected may be used to:

Respond to inquiries and appointment requests
Provide mental health and support services
Communicate regarding scheduling or services
Improve website functionality and user experience
Send text messages or email communications with your consent

Data Sharing
• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

AnchorPoint Counseling PLLC Messaging Terms and Conditions
1. The messaging program consists of general conversational messaging to answer questions and provide support to customers.
2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at dana@anchorpointcounselingva.com.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.

If you have questions about this policy or our text messaging program, contact AnchorPoint Counseling, PLLC at 434-505-8900.

Confidentiality & Electronic Communication

While we take reasonable precautions to protect your information, electronic communications such as email and text messaging may not always be fully secure. Please avoid sending sensitive clinical or emergency information through electronic forms or text messages. We maintain administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, or disclosure. Access to customer data is limited to authorized personnel only, and we do not transfer consumer data to external organizations under any circumstances.

If you are experiencing a mental health emergency, call 911 or go to the nearest emergency room.

Cookies & Website Analytics

Our website may use cookies or analytics tools to help us understand website traffic and improve user experience. You may disable cookies through your browser settings if preferred.

Third-Party Links

Our website may contain links to external websites. AnchorPoint Counseling is not responsible for the privacy practices or content of third-party sites.

Your Rights

You may request to review, update, or delete your personal information by contacting us at:

AnchorPoint Counseling

434-505-8900

admin@anchorpointcounselingva.com

Changes to This Policy

AnchorPoint Counseling reserves the right to update this Privacy Policy at any time. Updated versions will be posted on this page with a revised effective date.

If you have questions about this Privacy Policy or our communication practices, please contact us at:

AnchorPoint Counseling
434-505-8900
admin@anchorpointcounselingva.com